Although some webstore platforms offer rudimentary invoicing capabilities, this has typically been a weakness or shortcoming of the marketplaces. Retailers are left to create generic invoices through the software platforms themselves or create their own either in their accounting software or manually which they then forward to customers. In selecting an order management system you should once again consider the benefits of unification of platform, process and methodology. Handling all of your billing at the point of sale using a single system then dispatching the invoice immediately to the customer saves time and ensures a better customer experience. Some OMS’s offer the ability to customer and brand invoices by sales entity and by sales channel with the obvious benefits for your brand identity, professionalism and customer experience. Look out for the capability to integrate with your accounting system. This will avoid further duplication of effort.
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