SHIPPING CHALLENGES

The culmination of every sale and arguably the most important step is the prompt picking, packing, dispatch and shipping of the goods to your customer. Apart from the product itself, it’s probably the stage in the process upon which the customer most heavily bases their judgement of your service. Speed and accuracy are critical.

When selling through a single sales channel, the process can be time-consuming and complex but both the time and complexity are multiplied significantly when it comes to handling orders derived from multiple sales channels. Even accessing your orders requires logging in to several different systems each with their own login credentials, workflow and user interface. First there’s the application of shipping rules, label printing and invoicing. Then dispatch confirmation and customer messaging and then the provision of tracking information – for each and every order in every system!

This complexity inhibits your performance, introduces delays and errors and ultimately impacts customer satisfaction which in turn results in poor seller ratings which hurt your seller reputation and put future sales at risk.

CHANNELGRABBER’S SHIPPING SOLUTION

ChannelGrabber solves these problems by providing a single, fully-integrated system with one user interface, and one location from which you can manage the shipping of orders across all of your outlets.

That’s because ChannelGrabber integrates seamlessly with your webstore, eBay, Amazon and many other sales channels. It enables you to manage the shipping process holistically, with speed, efficiency and accuracy.

The table below outlines ChannelGrabber’s shipping functionality and the business benefits of each.

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Functionality Specifics Benefits
     
Add & Remove Shipping Channels (Couriers) Gives you full control over which couriers you connect and when. No fee increase no matter how many couriers are added via direct integration You can ship via the most cost effective couriers for you, therefore saving money on every parcel you send
    Choose different couriers for different individual orders, all from one simple interface
Generate / Print Courier Labels & Manifests for orders Create courier labels within ChannelGrabber and utilise all the available order data rather than manually creating labels in a separate system and having to copy and paste customer/address info line by line Saves time and human error
  Print uniform courier labels in bulk on one label printer for all channels rather than having to log into each separate channel and courier system and even separate labels/printers Saves time and saves money on buying different labels etc. from multiple suppliers
  Saves time and money on buying different labels etc. from multiple suppliers Everything you need for each order is on one sheet of paper for better organisation and efficiency
    Saves time and avoids human error – no having to double check labels against invoices to manually match them up
  Automatically have courier tracking numbers imported and sent back to the channels when posting by a tracked service Massive time saver and avoids so much human error and admin from customers asking for tracking numbers
  Generate a digital manifest which is sent to the courier with one click Saves logging into multiple systems so saves time and administration
Integrate with our Shipping Partner “Shiptheory” Widens the range of couries for which labels can be generated from ChannelGrabber Greater flexibility/choice and more options to keep shipping costs competitive
Send Order to FBA via MCF (Multi-Channel Fulfilment) Forward merchant orders from other channels to FBA for shipping Save time picking and packing orders by having FBA fulfil the orders for you
    Save time picking and packing orders by having FBA fulfil the orders for you
Set Customised Shipping Aliases Label different shipping methods from different marketplaces with more useful names Filter orders by shipping alias
    Generate courier labels more quickly and efficiently as well as avoiding human error
Linked Orders Automatically links orders from the same buyer together if they are all un-dispatched, so they can be dispatched in one package Improve efficiency / save time
    Reduce postage costs by sending one package per customer instead of multiple
Add Product Weight and Dimensions Makes processing courier labels in ChannelGrabber much quicker as the courier interface automatically loads in the weights and can use dimensions to calculate the package type (for some couriers), saving them having to be entered manually for every different order Save time when creating courier labels

Shipping is just one of the many great features of ChannelGrabber. It is a suite of tools designed to manage every aspect of online retail administration. ChannelGrabber integrates with all your sales channels, couriers and more and helps you with product listings, inventory management, order management, invoicing and messaging. With ChannelGrabber, you’ll feel like you’re managing one business again – not many and it saves you so much time, it will feel like you have a new – and very efficient member of your team!

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