The culmination of every sale and arguably the most important step is the prompt picking, packing, dispatch and shipping of the goods to your customer. Apart from the product itself, it’s probably the stage in the process upon which the customer most heavily bases their judgement of your service. Speed and accuracy are critical.
When selling through a single sales channel, the process can be time-consuming and complex but both the time and complexity are multiplied significantly when it comes to handling orders derived from multiple sales channels. Even accessing your orders requires logging in to several different systems each with their own login credentials, workflow and user interface. First there’s the application of shipping rules, label printing and invoicing. Then dispatch confirmation and customer messaging and then the provision of tracking information – for each and every order in every system!
This complexity inhibits your performance, introduces delays and errors and ultimately impacts customer satisfaction which in turn results in poor seller ratings which hurt your seller reputation and put future sales at risk.
ChannelGrabber solves these problems by providing a single, fully-integrated system with one user interface, and one location from which you can manage the shipping of orders across all of your outlets.
That’s because ChannelGrabber integrates seamlessly with your webstore, eBay, Amazon and many other sales channels. It enables you to manage the shipping process holistically, with speed, efficiency and accuracy.
Shipping is just one of the many great features of ChannelGrabber. It is a suite of tools designed to manage every aspect of online retail administration. ChannelGrabber integrates with all your sales channels, couriers and more and helps you with product listings, inventory management, order management, invoicing and messaging. With ChannelGrabber, you’ll feel like you’re managing one business again – not many and it saves you so much time, it will feel like you have a new – and very efficient member of your team!