Online retail customers consistently cite the quality and timeliness of vendor communication as one of the most important components of the customer experience. What is more, message response is referenced time and time again in seller ratings and feedback scores. But lack of response, late replies, duplicated replies or errors in customer or order association plague so many online retail customer relationships.
Picking up, reading and responding to customer messages can be time consuming for vendors when selling through a single sales channel but when you sell through multiple sales channels, the laborious process of logging in to multiple web applications, downloading and refreshing messages, searching through message threads and negotiating character limits become the stuff of nightmares!
What is more, if you need to look up customer order or contact histories before taking an action, the process can be very complex indeed involving moving between multiple screens and menus. Imagine if you managed your email or other communications this way. It’s no wonder messages are missed and errors are frequently made.
Most of us have become accustomed to unified messaging with a single piece of software being used to draw on all of our messaging accounts and repositories, displaying them and facilitating interaction and response from a single user interface. So, when so much is at stake, why can’t the same be achieved with ecommerce messaging?
ChannelGrabber solves these problems by providing a single, fully-integrated system with one user interface, and one location from which you can manage messages to and from all of your outlets.
That’s because ChannelGrabber integrates seamlessly with your webstore, eBay and Amazon. It enables you to manage your customer communication with speed, efficiency and accuracy.
This means you don’t need to log in to multiple systems or websites to receive, read and respond to your messages anymore. And with all of your messages in one place, you can assign them to different staff members to track interaction and avoid omission or duplication. You can also mark messages just as you do in your email browser to show their status. What is more, because ChannelGrabber is much more than a messaging solution, all of your customer contact and order histories can be linked automatically and viewed with a single click straight from the message.
ChannelGrabber’s messaging features enable you to manage multi-channel communication with the same ease and speed as you used to experience with just your webstore.
With it’s convenient, easy to use interface, ChannelGrabber provides you with an efficient and effective means of communicating with your customers and avoids you logging into multiple systems and websites. And by enabling you to read and respond faster, more professionally and without errors, ChannelGrabber helps to improve customer experience and your seller ratings too.
Messaging is just one of the many great features of ChannelGrabber. It is a suite of tools designed to manage every aspect of online retail administration. ChannelGrabber integrates with all your sales channels, couriers and more and helps you with product listings, stock and order management, invoicing and shipping. With ChannelGrabber, you’ll feel like you’re managing one business again – not many and it saves you so much time, it will feel like you have a new - and very efficient member of your team!
It doesn’t matter if you’re just starting out, a few years down the line or shipping orders by the boatload, ChannelGrabber grows with your business and its adaptive, intuitive processes ensure that no matter how many customers you have, how many orders they place and no matter how many messages they send, we can make it more manageable.
Substantial time savings can be achieved no matter how big you are. Think of us as an extra member of staff, but at a fraction of the cost!
ChannelGrabber integrates with all of your favourite marketplaces, webstores and shipping carriers and our list of integration partners is growing all the time.