FEATURES

MESSAGING
Simplify your eCommerce messaging with ChannelGrabber.

THE CHALLENGE

Online retail customers consistently cite the quality and timeliness of vendor communication as one of the most important components of the customer experience. What is more, message response is referenced time and time again in seller ratings and feedback scores. But lack of response, late replies, duplicated replies or errors in customer or order association plague so many online retail customer relationships.

Picking up, reading and responding to customer messages can be time consuming for vendors when selling through a single sales channel but when you sell through multiple sales channels, the laborious process of logging in to multiple web applications, downloading and refreshing messages, searching through message threads and negotiating character limits become the stuff of nightmares!

What is more, if you need to look up customer order or contact histories before taking an action, the process can be very complex indeed involving moving between multiple screens and menus. Imagine if you managed your email or other communications this way. It’s no wonder messages are missed and errors are frequently made.

Most of us have become accustomed to unified messaging with a single piece of software being used to draw on all of our messaging accounts and repositories, displaying them and facilitating interaction and response from a single user interface. So, when so much is at stake, why can’t the same be achieved with ecommerce messaging?

CHANNELGRABBER’S MESSAGING SOLUTION

ChannelGrabber solves these problems by providing a single, fully-integrated system with one user interface, and one location from which you can manage messages to and from all of your outlets.

That’s because ChannelGrabber integrates seamlessly with your webstore, eBay and Amazon. It enables you to manage your customer communication with speed, efficiency and accuracy.

Features

SIMPLE EBAY AND AMAZON MESSAGE MANAGEMENT

ChannelGrabber is fully integrated with eBay and Amazon messaging systems to read and track messages sent to and from customers.

AUTOMATICALLY LINK MESSAGES WITH ORDERS

Received messages are automatically linked directly to the customer or order they’re referring to, saving time and eliminating mistakes.

MARK YOUR MESSAGES

Easily see all messages awaiting a response and mark messages as resolved when no further action is required. This creates a simple workflow that you, and your staff, can easily follow.

MESSAGE ASSIGNMENT

Assign messages to team members to track interaction and resolution and improve response times for customers.

AUTO CUSTOMER AND ORDER LINKING

After receiving a message, ChannelGrabber automatically searches for and links customers and their orders to the message enabling you to view them with a single click right from the message.

COMPREHENSIVE INTEGRATION

Connect with all of your webstores, market places couriers, popular accounting systems and other popular software systems and work from a single interface.

ALL YOUR MESSAGES IN ONE PLACE

This means you don’t need to log in to multiple systems or websites to receive, read and respond to your messages anymore. And with all of your messages in one place, you can assign them to different staff members to track interaction and avoid omission or duplication. You can also mark messages just as you do in your email browser to show their status. What is more, because ChannelGrabber is much more than a messaging solution, all of your customer contact and order histories can be linked automatically and viewed with a single click straight from the message.

MAKE MESSAGING EASY AGAIN

ChannelGrabber’s messaging features enable you to manage multi-channel communication with the same ease and speed as you used to experience with just your webstore.

With it’s convenient, easy to use interface, ChannelGrabber provides you with an efficient and effective means of communicating with your customers and avoids you logging into multiple systems and websites. And by enabling you to read and respond faster, more professionally and without errors, ChannelGrabber helps to improve customer experience and your seller ratings too.

BENEFITS

MULTIPLE SALES CHANNELS, ONE SYSTEM

Managing messaging from multiple sales channels from one location improves efficiency and means you don’t have to log in to every store or marketplace to retrieve your messages.

AVOID DUPLICATION OR OMISSION

By assigning employees to specific messages, ChannelGrabber helps you keep track of who is dealing with what issue, ensures none are missed and prevents any message from being actioned more than once.

EVERYTHING AT YOUR FINGERTIPS

By linking messages to orders and vice versa, ChannelGrabber provides all the information you need at your fingertips so you’re always armed and ready to respond appropriately.

SAVE LOTS OF TIME

ChannelGrabber delivers significant improvements in time efficiency with our customers reporting >80% reduction in time spent dealing with customer communications.

IMPROVE CUSTOMER SATISFACTION

ChannelGrabber notifies you of any message, any dispute, any query, the instant it is received. It improves response times and consequently increases positive feedback on both eBay and Amazon.

MORE THAN JUST A MESSAGING SYSTEM

ChannelGrabber is a complete end-to-end solution for all online retailers also handling listings, inventory, orders, invoicing and shipping across multiple sales channels.

THERE’S MORE TO CHANNELGRABBER THAN MESSAGING

Messaging is just one of the many great features of ChannelGrabber. It is a suite of tools designed to manage every aspect of online retail administration. ChannelGrabber integrates with all your sales channels, couriers and more and helps you with product listings, stock and order management, invoicing and shipping. With ChannelGrabber, you’ll feel like you’re managing one business again – not many and it saves you so much time, it will feel like you have a new - and very efficient member of your team!

SEAMLESS INTEGRATION

ChannelGrabber integrates with all of your favourite marketplaces, webstores and shipping carriers and our list of integration partners is growing all the time.

ebay
amazon
etsy
ekm
shopify
woocommerce
bigcommerce
magento
freewebstore
opencart
prestashop
easy-webstore
volusion
royalmail
dpd
dpd
myhermes
parcelforce
fedex
yodel
tnt
ups
uk-mail
dhl
13ten
xdp
bring
tuffnells
palletways
csm
db
kashflow
quickbooks
xero
tradebox
shopify pos
casify