ORDER MANAGEMENT CHALLENGES

Retailing through a single channel to market whether eBay, Amazon or your own webstore creates tiresome order management administration which grows as your sales and order volumes increase. But the workload can be handled using the order processing features available on each of these outlets.

But as your business expands, so will your need to make your products available to your customers where they want to buy them – and that means multi-channel selling – and each and every sales channel brings with it another system to log into, another user interface to navigate around and another set of processes to manage when handling your orders. And because your orders reside in different places, it can sometimes feel you’re running multiple businesses. Business reporting and analytics become incredibly difficult and getting a holistic view of your business can seem impossible.

CHANNELGRABBER’S ORDER MANAGEMENT SOLUTION

ChannelGrabber solves these problems by providing a single, fully-integrated system with one user interface, and one location from which you can view and manage your orders wherever they originated.

That’s because ChannelGrabber integrates seamlessly with your webstore, eBay, Amazon and many other sales channels. It fetches your orders from those channels in real time and syncronises any changes you make back to the originating system.

The table below outlines ChannelGrabber’s order management functionality and the business benefits of each.

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Functionality Specifics Benefits
     
Import your orders from all marketplaces All of your orders are shown in one place and processed at the same time in the same way 

Save time by streamlining processes and only have to train your staff to use one system and process

Create manual orders Easily choose products from your inventory and create manual orders with them

Sell products offline/direct to customers as well as online thereby increasing your sales and always have an accurate record of all of your orders for reporting and accounting purposes

  Automatically adjust stock levels for items that are allocated to a Manual Order

Keep stock up to date on the online channels even when you sell elsewhere

  Create pro forma invoices

Satisfy certain customers with invoices prior to payment

Customize / reposition the orders table Choose which information you want to view in the orders table and repoisition the columns into your preferred order

Make the orders interface more useful and relevant for your specific needs

Linked orders Automatically links orders from the same buyer together if they are all un-dispatched so they can be processed as one order

Improve efficiency, save time and reduce postage costs by sending one package per customer instead of multiple customers

Filter and search orders Narrow down large numbers of orders into more manageable groups, or groups fitting within specific criteria

Makes order processing more efficient and saves time

  Search for a specific customer or order quickly and easily

Makes it more efficient to deal with customer queries/complaints and improve customer service – leads to better feedback and repeat custom

  Automated status filters: load in all orders with a certain status with one click

Makes organizing orders ready for processing quicker thereby saving time for more important tasks

  Create custom criteria and then save your favourite filter sets and load them with one click

Personalise the order process to make it more efficient by creating shortcuts with saved filters

Bulk print invoices Quickly and efficiently print a uniform invoice design for all orders from all channels

Saving time and promoting the company brand simultaneously

  Have different invoices/company branding for each trading company or marketplace you sell on, which automatically prints on the right orders, allowing you to have different branding and/or languages as required without any extra effort

Saves time, promotes company brand and improves customer communication

Bulk email PDF invoices Have a PDF copy of the invoice emailed to the end customer, rather than printing physical invoices

Save on invoice production costs and immediately and directly let the customer know the order has been dispatched, rather than just waiting for the channel to notify them later

   

Improve customer service leading to better feedback and repeat custom

  Reduce liklihood of customers asking for an invoice following the order

Save time and appear more professional to customers

Pick list Print or view a simple list of all the items that have been ordered

Makes it more efficient to find and pack items that are ordered – saves time

  Option to include product images

Avoid human error and reduce risk of wrong item being sent out

Generate and print courier labels and manifests Create courier labels within CG and utilise all the available order data rather than manually creating labels in a separate system and having to copy and paste customer/address info line by line

Saves time and human error

  Print uniform courier labels in bulk on one label printer for all channels rather than having to log into each separate channel and courier system and even separate labels/printers

Saves time and saves money on buying different labels etc from multiple suppliers

  Incorporate courier labels onto integrated label invoices

Everything you need for each order is on one sheet of paper for better organization and efficiency

   

Saves time and avoid human error – no having to double check labels against invoices to manually match them up

  Automatically have courier tracking numbers imported and sent back to the channels when posting by a tracked service

Massive time saver and avoids human error and admin from customers asking for tracking numbers

  Generate a digital manifest which is sent to the courier with one click

Saves logging into multiple systems so saves time and admin

Send order to FBA via MCF (Multi-Channel Fulfilment) Forward merchant orders from other channels to FBA for shipping

Save time picking and packing orders by having FBA fulfil the orders for you

   

Save time and avoid human error due to not having to manually book orders onto FBA directly

Bulk dispatch Mark all orders as Dispatched in bulk for all channels, rather than having to divide them all up per channel and log into separate systems

Save time and administration

  Have an email sent to your customers automatically when the orders are marked as dispatched, including a copy of their invoice

Promotes your company brand and keeps the customer feeling well informed and looked after – building brand loyalty, good feedback and repeat custom

Export order data to CSV Separate your order data from ChannelGrabber

Gives greater freedom and flexibility on what the order data can be used for, such as accounting, marketing, reporting and forecasting etc.

Tag orders Makes custom labelling and filtering orders quick and easy

Provide accountability, eg. use tags as staff member names to know who picked/dispatched each order

   

Better organization leads to better efficiency/saves time

Batch orders Split large numbers of orders into smaller, more manageable batches, or prioritise orders differently

Improve efficiency and avoid double-handling orders if more than one member of staff is working on orders at the same time

Archive orders Archiving orders once they are dealt with, or over a certain number of months old

Prevent historical orders from causing any confusion and keep the orders page tidy and running faster

MultiChannel Order Management Software Learn More

 

Order processing is just one of the many great features of ChannelGrabber. It is a suite of tools designed to manage every aspect of online retail administration. ChannelGrabber integrates with all your sales channels, couriers and more and helps you with product listings, inventory management, invoicing, shipping and messaging. With ChannelGrabber, you’ll feel like you’re managing one business again – not many and it saves you so much time, it will feel like you have a new – and very efficient member of your team!

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